Project Delivery Director - Fare Payment Modernization

The role

You will lead the end-to-end implementation and delivery of a major, multi-year transit technology modernization program in North America. This individual contributor role involves managing complex technical implementations, multi-vendor coordination, and program governance.

What you will do

• Lead implementation from mobilization through design, integration, testing, rollout, migration and handover
• Own the integrated master schedule across internal teams, subcontractors, the customer and third parties
• Turn contractual milestones into clear commitments, owners and acceptance criteria
• Spot risks early and agree recovery plans with the team
• Coordinate software, hardware and third-party integrations
• Work closely with engineering, product, architecture, QA and implementation teams
• Bring Masabi, subcontractors, technology and payment partners and the customer together around one delivery plan
• Oversee system and user acceptance testing, defect resolution and readiness reviews
• Coordinate phased deployments
• Keep scope, schedule, resources, budget, risks, issues and changes under control

Required qualifications

• Deep experience delivering complex technology programs
• Many years in senior program or delivery leadership
• Personal, end-to-end ownership of at least one large, multi-year systems implementation as the accountable program lead
• Experience setting up a program from day one including baseline plan, governance and partner onboarding
• Track record of bringing vendors, integrators, suppliers and customer teams together around one shared plan
• Comfortable with complex schedules, critical paths, resource plans and recovery strategies
• Practical understanding of software implementation, SaaS platforms, enterprise systems integration, APIs, technical testing and production deployment
• Great commercial sense including program budgets, contractual deliverables, supplier performance and change control
• Credibility at executive level

Nice to have

• Experience in transit, fare collection or payments
• Banking and SaaS backgrounds
• Contactless payments, payment gateways, acquiring, certification and financial reconciliation
• Integration of software platforms with physical devices, validators, fare gates, ticket vending machines or other field equipment
• Large public-sector technology modernization programs

Benefits

• 20 days of vacation per year plus the option to buy an additional 5 days
• Office is shut every year between Christmas and New Year
• Private Healthcare and Life Insurance via Trinet
• Monthly team bonding allowance
• Up to CAD$1300 training budget per year
• CAD$325 per year to spend on your home office
• CAD $50 per month team building
• Menopause support
• Choice of a workstation
• Ability to work for up to 3 months per year from any country in the world
• Enhanced family leave

About the company

Masabi builds fare collection platforms that allow riders to buy and present tickets for public transport via mobile phones, ticket machines, or bank cards. Their Justride platform is used in over 250 locations globally.