Client Success

The role

The Client Success Manager will support pharmaceutical partners and ensure execution of campaigns. This role involves guiding brand teams through the full campaign lifecycle including creative development, regulatory review, launch, and performance reporting.

What you will do

• Own end-to-end execution of campaigns
• Lead kickoff calls and creative development
• Manage timelines, launch readiness, and campaign delivery
• Serve as the primary point of contact for brand and agency teams
• Ensure alignment on creative direction, campaign expectations, and deliverables
• Build strong client relationships and position MDCalc as a trusted partner
• Work closely with Sales on renewals, upsells, and performance storytelling
• Partner with Product, Engineering, and AdOps to optimize workflows
• Maintain internal trackers, timelines, and documentation
• Contribute to SOPs, templates, onboarding materials, and operational improvements

Required qualifications

• 3+ years of experience in client success, account management, or pharma agency environments
• Experience managing digital campaigns, workflows, or content development pipelines
• Strong communicator with excellent prioritization and organizational skills
• Proven ability to manage multiple projects in a fast-paced environment
• Proactive, resourceful, and comfortable taking initiative
• Collaborative working style and ability to build strong cross-functional relationships
• Genuine interest in healthcare, life sciences, or technology

Nice to have

• Familiarity with MLR review processes
• Experience with HCP marketing, digital media, or life sciences promotional workflows
• Understanding of NPI-level targeting

Benefits

• Medical, Dental, & Vision coverage, with option to extend to your dependents
• Company-sponsored short-term insurance
• Fully-paid 8 week parental leave, after 6 months of employment
• Company-sponsored 401k, after 3 months of employment
• Unlimited vacation for salaried roles
• Bi-annual company offsites
• Work from home monthly stipend

About the company

MDCalc is a medical reference used by more than 65% of physicians worldwide. It provides evidence-based tools and content for 50+ specialties and 200+ patient conditions.