Engagement Associate

The role

You will own retention and growth for a book of smaller, faster-moving customers. You will run onboarding, shape implementations, and build custom workflows and automations using AI.

What you will do

• Own retention and growth on your book including GRR and NRR.
• Onboard customers and get them to value quickly.
• Stay close through the full customer lifecycle.
• Run sessions and make recommendations to customers.
• Go deep on the product.
• Build automations, agents, and internal tools with AI.
• Perform own data analysis to spot risk and expansion signals.
• Close the loop with Product regarding friction points.

Required qualifications

• 1-4 years post-academics in consulting, customer success, advisory, ops, growth, GTM, analyst, chief-of-staff, or product-adjacent role at a software or AI company, or a junior role at a strong compan
• Appetite for the commercial side and ability to show closeness to revenue, targets, or customer spend.
• Genuine, hands-on AI engagement such as shipped projects, hackathons, coursework, prompt-engineering work, published writing, or time at an AI-native company.
• Strong academic record or evidence of passions/extracurricular excellence.
• Evidence of guiding customers or stakeholders through onboarding, rollout, or a change in how they work.
• Ability to run a session with an experienced operator and disagree effectively.
• Real product instinct.
• Structured execution using data and outcomes to show impact.
• Clear, fast writing.
• Curiosity about hiring as a craft.
• Ability to work in a hybrid model within San Francisco.

Benefits

• High compensation through cash and equity.
• Unlimited AI including ChatGPT, Claude, Cursor, and other tools.
• Latest hardware, software, and equipment.
• Ramp card for lunches, dinners in office, home office upgrades, community memberships, books, learning resources, and event attendance.
• Professional development.

About the company

Metaview is an AI company focused on recruiting that builds AI agents to help companies hire with speed and precision. It was founded by Siadhal and Shahriar and has raised $110m from investors including Google Ventures and Insight Partners.