Engagement Associate

New York City. Posted 5 months ago

The role

You will own retention and growth for a book of smaller, faster-moving customers. You will run onboarding, shape implementations, and build custom workflows and automations using AI.

What you will do

Own retention and growth on your book including GRR and NRR
Onboard customers and stay close through the full customer lifecycle
Run sessions and make recommendations to customers
Go deep on the product
Build automations, agents, and internal tools with AI
Perform own data analysis to spot risk and expansion signals
Close the loop with Product regarding friction points

Required qualifications

1-4 years post-academics
Experience in consulting, customer success, or advisory; an ops, growth, GTM, analyst, chief-of-staff, or product-adjacent role at a software or AI company; or a junior role at a strong company with c
Appetite for the commercial side
Genuine, hands-on AI engagement
Strong academic record or evidence of passions/extracurricular excellence
Evidence of guiding customers or stakeholders through onboarding, rollout, or a change in how they work
Ability to run a session with an experienced operator and disagree with them
Real product instinct
Structured execution using data and outcomes
Clear, fast writing
Curiosity about hiring as a craft
Ability to work in a hybrid model within New York

Nice to have

Shipped projects
Hackathons
Coursework
Prompt-engineering work
Published writing
Time at an AI-native company

Benefits

High compensation through cash and equity
Unlimited access to ChatGPT, Claude, Cursor, and other AI tools
Latest hardware, software, and equipment
Ramp card for lunches, dinners in office, home office upgrades, community memberships, books, learning resources, event attendance, and professional development

About the company

Metaview is an AI company focused on recruiting that builds AI agents to help companies hire with speed and precision. It was founded by Siadhal and Shahriar and has raised $110m from investors including Google Ventures and Insight Partners.