Engagement Manager

London. Posted 4 months ago

The role

You will own the end-to-end customer journey for large and complex customers. You will drive adoption, retention, and expansion while building senior relationships and using AI to shape customer instances.

What you will do

Own GRR and NRR on your book.
Run renewal and expansion conversations, pricing, and objections in partnership with sales.
Own the end-to-end customer journey including onboarding, adoption, retention, and expansion.
Build senior relationships from recruiters to C-level.
Make the value case in customer terms regarding capacity, cost, and time.
Lead change management to ensure recruiting teams change how they work.
Build with AI to shape customer instances with templates, reports, and analytics.
Automate your own workflows.
Perform your own data analysis using usage data.
Build methodology and provide feedback to Sales and Product teams.

Required qualifications

5+ years in consulting, customer success, solutions, engagement, or strategy roles serving B2B software customers, at a high-growth company or a top-tier firm.
Commercial ownership of a book including renewals, expansion, and retention.
Comfort with commercial conversations including pricing, negotiation, and objections.
Credibility with executive sponsors and day-to-day operators.
Strong analytical judgment using product usage data and account signals.
Hands-on with AI beyond casual use.
Experience leading customers through real workflow or technology change.
Ability to work in a hybrid model within our London office.

Benefits

High compensation, through cash and equity.
Unlimited access to ChatGPT, Claude, Cursor, and other AI tools.
Latest hardware, software, and equipment.
Ramp card for lunches, coffees, community memberships, event attendance, professional development, home office upgrades, and books.

About the company

Metaview is an AI company focused on recruiting that builds AI agents to help companies hire with speed and precision. It was founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir.