Metaview
Engagement Manager
New York City. Posted 5 months ago
The role
You will own the end-to-end customer journey for large tech companies and executive search firms. You will drive adoption, retention, and expansion while building AI-driven solutions to meet customer needs.
What you will do
- Own GRR and NRR on your book
- Run renewal and expansion conversations, including pricing and objections
- Own the end-to-end customer journey including onboarding, adoption, retention, and expansion
- Build senior relationships from recruiters to C-level
- Make the value case in customer terms regarding capacity, cost, and time
- Lead change management to ensure recruiting teams change how they work
- Build with AI to shape customer instances with templates, reports, and analytics
- Perform own analysis using usage data
- Build the engagement methodology and provide feedback to Sales and Product
Required qualifications
- 5+ years in consulting, customer success, solutions, engagement, or strategy roles serving B2B software customers at a high-growth company or top-tier firm
- Commercial ownership of a book including renewals, expansion, and retention
- Comfort with commercial conversations including pricing, negotiation, and objections
- Credibility with executive sponsors and day-to-day operators
- Strong analytical judgment using product usage data and account signals
- Hands-on with AI beyond casual use
- Experience leading customers through real workflow or technology change
- Ability to work in a hybrid model within New York
Benefits
- High compensation through cash and equity
- Unlimited AI including ChatGPT, Claude, Cursor, and other tools
- Latest hardware, software, and equipment
- Ramp card for lunch, dinner, coffee in office, home office upgrades, books, learning resources, community memberships, and event attendance
About the company
Metaview is an AI company focused on recruiting that builds AI agents to help companies hire with speed and precision. Founded by Siadhal and Shahriar, they have raised $110m from investors including Google Ventures and Insight Partners.