Support Operations

The role

This person will run the operations behind customer support, including triage, dispatch, and service calls. They will manage the ISP request queue and build repeatable workflows to ensure reliable service.

What you will do

• Triage everything inbound across every channel.
• Write status updates and expectations to customers.
• Write internal escalations and handoff notes.
• Chase stakeholders inside and outside Meter.
• Answer the phone for network outages or major incidents.
• Identify and flag patterns in cases.
• Own first-touch triage for the shift.
• Own the ISP request queue end to end.
• Coordinate physical network issue repairs.
• Build and document repeatable workflows.

Required qualifications

• Clear, concise communicator in writing and over the phone.
• Detail-oriented with a high bar for accuracy.
• Steady under pressure.
• Comfortable navigating ambiguity.
• Takes ownership and follows through.
• Experienced working in a support queue or desk environment, whether in IT, carrier, or technical support.

Nice to have

• Networking background

About the company

Meter builds and deploys enterprise networking hardware, software, and streamlined operations. They provide a networking stack used by companies like Bridgewater, Lyft, and Reddit.