Meter
Customer Success
San Francisco or New York, Remote. Posted a month ago
The role
You will manage a high-volume book of accounts to ensure successful transitions and drive expansion. You will work with IT administrators, support, and engineering to maintain customer relationships and influence product offerings.
What you will do
- Manage a high-volume book of accounts across various sizes and verticals
- Kick off relationships with new customers and set expectations
- Run dashboard walkthroughs with IT administrators
- Partner with Marketing to build webinars for customers
- Partner with Meter Support to build a standard playbook for non-technical tickets
- Audit quiet accounts and schedule in-person QBRs
- Review expansion signals and proactively engage customers
- Debrief support escalations with the engineering team to create feature requests
Required qualifications
- Strong customer-facing instincts
- Ability to communicate
- Attention to detail
- Desire to own the outcome
About the company
Meter builds and deploys enterprise networks using proprietary hardware, software, and operations. Their customers include companies like Bridgewater, Lyft, and Reddit.