Support Engineer

The role

You will troubleshoot and resolve tickets across the network stack. You will manage and support complex customer networks and provide product suggestions to the engineering team.

What you will do

• Troubleshoot and resolve tickets spanning every layer of the network stack.
• Manage and support complex customer networks, almost entirely remotely.
• Identify and document product bugs, escalating them with clear reproduction steps.
• Create well-structured feature requests informed by real customer needs.
• Build and maintain documentation that shortens time-to-resolution for everyone.
• Provide high-quality technical service to customers.
• Deliver actionable product suggestions to the engineering team.
• Strengthen the team through clear documentation and peer training.

Required qualifications

• Fluent in wireless, security, WAN/LAN, routing, DNS, and more.
• Analytical by nature.
• Comfortable with ambiguity.
• Calm under pressure.
• Clear communicator who collaborates well with teammates and customers.

About the company

Meter builds enterprise hardware, intuitive software, and streamlined operations to deliver better networks. Ambitious companies and institutions like Bridgewater, Lyft, and Reddit rely on Meter to keep employees online.