Program Manager, Connect

The role

You will own the customer-facing experience for the Connect product. You will build and execute frameworks to deliver connectivity options to customer locations at a global scale.

What you will do

• Build, implement, and execute the framework and processes to deliver connectivity options globally.
• Coordinate between internal stakeholders and external partners to deliver procurement and fulfillment.
• Partner with Connect specialists to ensure connections are procured, installed and customer-ready.
• Identify friction points in the process and coordinate solutions to improve efficiency and velocity.
• Build playbooks for repeatable scenarios.
• Standardize circuit selection, installation and validation processes.
• Expand international coverage while maintaining quality and speed.

Required qualifications

• Worked with legacy internet service providers.
• Communicate clearly.
• Build trust with providers and internal teams.
• Stay calm when things get messy.

Benefits

• Equity plan

About the company

Meter builds the infrastructure modern businesses depend on to stay connected. They design and build enterprise hardware, intuitive software, and streamlined operations to deliver networks at scale.