Senior Implementation Engineer

The role

The Senior Implementation Engineer serves as the primary technical point of contact for customers. You will manage the customer journey from onboarding to production rollout by conducting discovery calls, troubleshooting issues, and managing APIs and integrations.

What you will do

• Serve as the primary point of contact for the customer throughout the partnership
• Conduct discovery calls to understand use cases, technical requirements, and success criteria
• Participate in weekly syncs with onboarding customers
• Maintain customer relationships through regular check ins and continuous support
• Provide technical expertise regarding product capabilities, integrations, and implementation
• Troubleshoot and debug customer issues
• Manage customer requests by assessing priority and coordinating with engineering teams
• Join weekly syncs to update the team on customer status and feedback
• Proactively communicate product updates and new feature releases
• Participate in bi weekly sprint planning, retro sessions, and quarterly planning sessions

Required qualifications

• 6+ years experience supporting software implementation
• Full stack experience: React, TypeScript, Node.js
• Located in San Francisco or the Bay Area (or willing to relocate)

Nice to have

• HIPAA
• FHIR
• HIE
• IHE
• EHR/EMR
• NPI
• TEFCA
• ADT
• HL7
• HEDIS

Benefits

• Competitive equity + compensation package
• Full family Platinum health insurance, dental, and vision coverage
• 401(k) retirement plan + matching
• Flexible work from home or in office
• Healthy lunches, complimentary when working in office (breakfast/dinners as needed)
• MacBook provided by us
• Unlimited PTO

About the company

Metriport is a technology company that builds the infrastructure layer for US healthcare by connecting to data sources and transforming raw data into a clean format. They have raised $28.4 million and serve over 100 customers.