Meadow
Implementation Manager
United States (Remote). Posted 16 days ago
The role
You will manage the implementation process for schools moving to Meadow Pay and Pre. You will own the relationship with business offices, configure product settings, and coordinate with IT and engineers to ensure successful launches.
What you will do
- Own the relationship with each school's business office from the first working session through go-live.
- Configure each school's setup in Meadow and teach the business office to run it.
- Translate school needs into product settings.
- Keep each implementation moving by working with school IT teams and Implementation Engineers.
- Maintain current systems of record for every school in the portfolio.
- Raise risks immediately when they are identified.
- Hand the school to Customer Success Managers after launch.
Required qualifications
- Implementation Experience
- Experience owning customer implementations as an Implementation Manager or a Customer Success Manager who ran onboarding
- High Agency x High Urgency x High Resilience mindset
- Ability to set deadlines and follow up with customers
- Project Management Judgment
- Operational Discipline
- Process Improvement skills
- Clear Communication
- Technical Fluency in how SaaS products are built, released, and supported
- AI Fluency
Nice to have
- Enterprise Software Familiarity (e.g. ERP, SIS, Payments Platform)
- Experience in FinTech or EdTech
- Experience where higher ed business offices were customers or partners
- Experience at an Early Stage (e.g. Seed, Series A, Series B) B2B/Enterprise SaaS Company
Benefits
- Competitive Salary
- Competitive Equity
- 401(k) Retirement Savings Plan
- Subsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available)
- Flexible Paid Time Off
- Paid Company Holidays
- Paid Parental Leave
- 1-2 Onsites Per Year
- Membership in an Ambitious, Kind, No-Drama Team
About the company
Meadow is the modern payments platform for higher education that simplifies the entire student financial experience. They are building for universities what Shopify built for retail businesses.