Partner Operations Manager

The role

You will own the path for regional partnership leads by managing onboarding, training, hardware, support, and reporting. You will set standards and tooling for this new function to make them repeatable across regions.

What you will do

• Prepare proposals and agreements from approved templates
• Keep a clean record of partner rates, volumes, and term dates
• Set partners up on the platform and issue devices and accounts
• Train partner teams on capture standards
• Manage device allocation, tracking, replacements, and returns
• Keep inventory records accurate
• Act as the first point of contact for partners and run the support channel
• Monitor daily performance and quality across partners
• Own partner payments and reconciliation
• Build and improve processes, checklists, and tools

Required qualifications

• 3 to 5+ years in partner or vendor operations, supply or merchant onboarding, business operations, program or project management, or account management
• Record of running many partner launches at once across time zones
• Highly organized and detail-focused
• Use AI tools in day-to-day work to pull and analyze data, draft communications, and streamline processes
• Practical problem-solver
• Strong interpersonal skills
• High degree of initiative and comfort with ambiguity

Nice to have

• Background in data collection, AI training data, or BPO services
• Experience with device deployment and inventory tracking across partner sites
• Experience running partner operations across several countries and time zones
• Working fluency in one or more of our regions' main business languages, alongside professional English

Before you apply

• We may use AI-assisted tools to help evaluate applications against the requirements of this role

About the company

Mecka AI is building the data infrastructure layer for robotics and embodied AI. They design and operate global systems for data capture, data labeling, and hardware-enabled workflows.