IT Systems Administrator

The role

This role is a hybrid of IT generalist, IT Systems Administrator, and automation architect. You will manage identity, device, and SaaS architecture while building automated workflows and securing systems with a security-first mindset.

What you will do

• Own Okta as the control plane for SSO, SCIM, and authentication policies
• Design and maintain RBAC by department, role, and seniority
• Design, build, and maintain automations in n8n, Okta Workflows, and the ticketing platform
• Automate the employee lifecycle end to end
• Own MDM across macOS and Windows using Iru
• Maintain and extend Okta Device Trust
• Serve as frontline support for Medely Help ticketing platform
• Administer Zoom Workplace and Zoom Phone
• Enable AI tools through Okta SSO, group-based entitlements, and usage controls
• Own Torii for SaaS discovery and governance

Required qualifications

• 4+ years in IT operations / systems administration / IT engineering in a SaaS-first, remote company
• Deep, hands-on Okta administration: SSO (SAML/OIDC), SCIM, group rules, attribute mapping, authentication policies, Device Trust, and Okta Workflows
• Hands-on MDM for both macOS and Windows (Iru/Kandji, Jamf, and/or Intune), including ABM/ADE, Autopilot, compliance policies, and app deployment
• Microsoft 365 / Office 365 experience: licensing and app deployment, Entra ID basics, and coexistence with Google Workspace
• Proven experience building automations and integrations with n8n, Okta Workflows, Zapier/Make, or Workato using REST APIs, webhooks, and JSON
• Hands-on experience building with LLM APIs (Anthropic/OpenAI), MCP connectors, and AI agents
• Strong understanding of least privilege, RBAC, joiner/mover/leaver processes, and SOC 2–aligned IT controls
• Proven partnership with HR / People Ops on employee lifecycle management
• Hands-on 1Password admin experience (Business or Enterprise)
• Experience with SaaS management / shadow IT discovery (Torii, Productiv, Zluri, or similar)
• Google Workspace administration
• Hands-on Zoom and Zoom Phone administration

Nice to have

• Okta Certified Professional
• Okta Certified Administrator (Okta Certified Consultant / Workflows a plus)
• Notion certification (Notion Admin / Notion Essentials or equivalent)
• Apple Certified Support Professional / Apple Deployment and Management
• Microsoft Endpoint Administrator (MD-102) or equivalent Intune certification
• Jamf or Kandji/Iru certification
• Google Workspace Administrator certification
• Zoom Phone or Zoom Workplace admin training/certification
• Security fundamentals (CompTIA Security+, or similar)
• Intercom experience

Benefits

• Competitive Compensation: Based on experience and performance
• 401k
• Full suite of benefits including medical, dental, and vision insurance
• Flexible and unlimited PTO
• Paid parental leave

About the company

Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. It is a fully remote team dedicated to redefining the way healthcare workers and facilities work together.