Medely
Associate Customer Success Manager
Remote. Posted 8 days ago
The role
You will manage a high-volume portfolio of outpatient and post-acute facilities. You will use customer insights and scalable programs to strengthen engagement and retention on the Medely platform.
What you will do
- Monitor account activity and health signals.
- Reach out with guidance when a customer needs support.
- Create and deliver communications, webinars, resources, and automated programs.
- Recognize signs of risk or changing staffing needs.
- Connect customers with the right internal partners.
- Identify recurring questions and platform challenges.
- Share feedback with Product and other teams.
- Track engagement, account health, and campaign performance.
Required qualifications
- Minimum of 1-3 years of experience in Customer Success, Account Management, Customer Support, or another customer-facing or operations role.
- Genuine interest in helping customers solve problems and get more value from a product or service.
- Comfort reviewing data, spotting patterns, and using what you learn to prioritize your work.
- Clear, thoughtful written and verbal communication skills.
- Strong organization and follow-through across multiple accounts and priorities.
- Curiosity about technology and the ability to learn tools such as Salesforce, Intercom, or similar customer and CRM platforms.
- A collaborative approach and good judgment about when to resolve an issue yourself and when to bring in a partner.
- Flexibility to balance consistent programs with customer needs that require individual attention.
Benefits
- Competitive Compensation: Based on experience and performance
- Long-term Incentives: 401k
- Full suite of benefits including medical, dental, and vision insurance
- Flexible and unlimited PTO
- Paid parental leave
About the company
Medely is a high-growth series-C technology start-up providing an on-demand marketplace and workforce management tools for healthcare. They are a fully remote team dedicated to redefining how healthcare workers and facilities work together.