Engagement Manager

The role

The Engagement Manager will own customer relationships from pre-sale through post-sale, deployment, and expansion. You will embed with customer teams to assess pain points and translate business objectives into deployment roadmaps.

What you will do

• Own the customer relationship from pre-sale through post-sale, deployment, and expansion
• Embed with customer teams to assess key pain points and understand scientific workflows
• Translate business objectives into a clear roadmap for deployment
• Move between high-level strategy and execution-level detail
• Operate with extreme ownership to ensure timely shipping
• Design, track, and optimize customer success metrics
• Build deep relationships with executive sponsors
• Develop scalable playbooks for customer engagement and integrate feedback into product development

Required qualifications

• Technical background in Bioengineering / Biological Engineering / Chemical Engineering / Computational Biology / Biological Sciences / related field
• 3+ years customer-facing experience in management or strategy consulting, BD in biopharma / biotech, technical deployments, or other strategic roles
• 3+ years of experience working in a biological research lab, across academia or industry, and technical fluency of scientific wet lab workflows
• Deep interest in the life sciences and a demonstrated eagerness to learn quickly
• Track record of successfully leading complex, high-stakes customer engagements
• Experience thriving in cross-functional collaboration with Engineering, Product, and Sales
• Customer obsession and a passion for understanding user needs
• A bias for action
• Strong communicator with executive presence and relationship-building capability
• Exceptional ability to translate complex technical concepts into clear business value
• Excel in ambiguous environments with minimal structure
• Low-ego, high agency, team-first, and first-principles mindset

Nice to have

• Past experience working at early-stage, high-growth startups
• Past experience working with robotics, hardware, or software engineers

Benefits

• Significant equity ownership
• 401k
• Medical insurance
• Dental Insurance
• Unlimited PTO
• Weekday dinners
• Relocation benefits

About the company

Medra is building a Physical AI Scientist platform featuring Physical AI that operates scientific instruments and Scientific AI that analyzes results. The team consists of engineers from companies like Tesla, Amazon, SpaceX, and Neuralink.