Clinical Operations Specialist - Licensed Therapist

The role

A licensed therapist who provides support to clinical operations. This person addresses issues involving patients, providers, documentation, quality, and care delivery while acting as a bridge between clinicians and various organizational teams.

What you will do

• Serve as a clinical resource for member issues requiring clinical judgment
• Support pre-intake clinical review and outreach
• Review and follow up on member feedback requiring clinical attention
• Manage rematch escalations and assist with enrollment-related clinical questions
• Handle clinical escalations beyond the scope of non-licensed operations staff
• Address documentation issues requiring clinical interpretation
• Support clinical review of incomplete or missing diagnoses
• Participate in clinical quality initiatives and audits
• Work with Product and Clinical Leadership on workforce and quality metrics
• Identify and propose improvements to clinical workflows

Required qualifications

• Independent clinical license required: LCSW, LMFT, LPC, or PhD/PsyD (or state equivalent)
• Minimum of 4 years post-licensure clinical experience
• Experience with Electronic Health Record (EHR) systems required
• Comfortable working in a hybrid clinical/operational role
• Strong cross-functional communication skills
• Self-motivated and able to work independently in a remote/hybrid environment

Nice to have

• LA based applicants

Benefits

• 401(k)
• full health, dental, and vision insurance
• generous unlimited PTO package

About the company

Marvin Behavioral Health is committed to building a diverse and inclusive team.