E-Commerce Lead

The role

The E-Commerce Lead will launch and own shop.menlo.ai from zero to one. This role involves picking the platform, building the storefront, sourcing products, and managing fulfillment and the store P&L.

What you will do

• Stand up shop.menlo.ai from scratch including platform, storefront, checkout, payments, and tax setup
• Build the first product line with the brand and design team
• Own merchandising and the launch calendar
• Set up and manage fulfillment including print on demand, 3PL, inventory, and global shipping
• Own the store P&L including margins, unit economics, and forecasting
• Drive growth and conversion through analytics, email, and landing pages
• Run customer experience including support and returns
• Partner with DevRel, community, and supply chain to plan the path into kits and spare parts
• Represent the store voice

Required qualifications

• Proven experience launching or running a direct to consumer store
• Generalist who can move across merchandising, operations, and growth
• Comfort with zero to one
• Solid grasp of fulfillment and logistics including 3PL, print on demand, inventory, and cross border shipping
• Data fluency
• Strong brand and product taste

Nice to have

• Shopify Plus experience, or hands on comfort with themes, apps, and Liquid
• Existing relationships with print on demand and 3PL vendors
• Experience selling physical or hardware products, including spare parts or kit style catalogs
• Merch or community commerce experience for a developer, gaming, or open source brand
• Genuine interest in robotics, open source, and building in public

About the company

Menlo Research is an Applied R&D lab building Asimov, an open-source humanoid robot platform, and the full software stack that powers it.