Customer Success Manager - Japan

The role

You will own strategic relationships with large enterprise customers across Japan. You will serve as a senior technical advisor and business partner to executive stakeholders to ensure customer value and retention.

What you will do

• Own strategic relationships with enterprise customers across Japan
• Serve as senior technical advisor to CTOs, CISOs, and security professionals
• Lead quarterly business reviews and executive touchpoints
• Identify and build business cases for expansion opportunities
• Anticipate deployment and adoption risk
• Partner with technical teams on system design and configuration
• Author or refine Statements of Work and playbooks
• Design and deliver region-based workshops and user groups
• Partner with sales and pre-sales leadership to shape account strategy
• Maintain working relationships with regional partners

Required qualifications

• 8–10+ years of experience in a customer-facing technical role
• Native or near-native fluency in Japanese (written and verbal)
• Professional fluency in English
• Deep knowledge of network security technologies including proxies, firewalls, SSL/TLS, IPSec, SSO, MDM, Cloud APIs, SIEM, DLP, and CASB gateways
• Success supporting and deploying security solutions for large or high-complexity enterprise customers
• Excellent communication skills for influencing executive-level audiences
• Strong project management and organizational skills
• Willingness to travel to customer sites (up to 30%)
• Track record of exercising sound judgment independently

Nice to have

• Experience with AI-assisted tools for CRM, call preparation, meeting summaries, or customer data analysis
• Knowledge of Menlo Security's isolation platform or similar web/email security technologies
• Background in a SaaS or high-growth technology company
• Experience in the Asia-Pacific (APAC) region or with Japanese enterprise customers
• Relevant security certifications (e.g., CISSP, CEH) or formal security training
• Experience running customer advisory boards, facilitating customer communities, or mentoring junior team members formally

About the company

Menlo Security is the leader in Browser Security for human and agentic workforces. The Menlo Browser Security Platform protects organizations from cyberattacks by stopping threats across the web, documents, and email.