Senior Customer Success Manager

The role

You will own a portfolio of 35 to 45 mid market to enterprise partner accounts representing $5M to $6M in ARR. You will manage implementation, utilization, renewal, and expansion while acting as a strategic partner to People and L&D leaders.

What you will do

• Own a $5M to $6M book of 35 to 45 mid market and enterprise partnerships
• Carry a quarterly revenue target for renewals and expansion
• Build trust with HR, People Ops, and Learning and Development buyers
• Run impact reviews and executive business reviews
• Represent partners in cross functional conversations with coaching operations, product, and leadership
• Document processes and improve the playbook

Required qualifications

• 7+ years in customer success or account management at a B2B SaaS or tech company
• Experience owning large books end to end
• Experience carrying and hitting retention and expansion targets
• Experience managing enterprise and mid market accounts through full renewal cycles
• Knowledge of the HR, L&D, and People Ops buyer
• Experience selling to or partnering with People leaders
• Ability to operate in ambiguity
• Operational fluency with CRM (HubSpot preferred) and spreadsheets

Nice to have

• Coaching experience as a participant or practitioner

Benefits

• Fully remote
• Competitive senior level salary, variable pay, and equity
• Medical, dental, vision, and a 401k plan
• Unlimited vacation
• $500 home office stipend
• Access to your own Mento Coach

About the company

Mento is a remote first company based in the US that aims to increase human potential through coaching. They are an early stage, mission driven team that has raised $9.5M from VCs and angel investors.