CX Coach (VP+)

The role

You will form 1:1 partnerships with members to help them identify goals, become better leaders, and communicate effectively. You will provide coaching through virtual sessions using the Mento Platform and Tools.

What you will do

• Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools
• Participating in ongoing training sessions to improve coaching abilities and skills
• Communicating with members via Mento email or via chat in the Mento App
• Sharing coaching tools and insights to enhance coaching practices
• Acting with kindness, respect, and empathy as an ambassador of the Mento community

Required qualifications

• Director, vice president, or other customer success/experience leader
• 20+ years experience managing customer success/experience teams either at or adjacent to the technology industry
• Relevant experience coaching individuals
• Self aware with high emotional IQ
• Comfortable working in a constantly-changing startup environment
• Able to dedicate a minimum of 12+ hours per month to coaching for the next 24+ months
• Capacity to give a minimum of three to five hours per week
• Based in North America or Europe

Nice to have

• coaching certification

Benefits

• ICF-certified coach training program
• Continuing Coach Education Units upon graduation
• Access to proprietary tools

Before you apply

• All new Mento coaches are required to participate and graduate from our ICF certified coach training program: Mento Coaching 101
• We hire based on incoming member demand
• We will only send offers to candidates for whom we have an immediate need
• Candidates who receive a YES may be sent an offer to join the next monthly training or be added to a coach shortlist

About the company

Mento is a coaching platform where coaches help members identify goals, become better leaders, and feel fulfilled at work.