Customer Success Coach - (Director/VP+) - UK/IE/Europe Remote

The role

You will form 1:1 partnerships with members to help them identify goals, become better leaders, and communicate effectively. You will provide coaching through virtual sessions using the Mento Platform and Tools.

What you will do

• Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools
• Participating in ongoing training sessions to improve coaching abilities and skills
• Communicating with members via Mento email or via chat in the Mento App in between sessions
• Being an integral member of the Mento coaching community by sharing coaching tools and insights
• Acting with kindness, respect, and empathy as an ambassador of the Mento community

Required qualifications

• Director, vice president, or other customer success/experience leader
• 20+ years experience managing customer success/experience teams either at or adjacent to the technology industry
• Relevant experience coaching individuals
• Self aware, with a high emotional IQ
• Comfortable working in a constantly-changing startup environment
• Able to dedicate a minimum of 12+ hours per month to coaching for the next 24+ months
• Must have the capacity to give a minimum of three to five hours per week
• Must be based in the UK, Ireland, Belgium, France, the Netherlands, or Germany

Nice to have

• coaching certification is a plus

Benefits

• ICF-certified coach training program
• Continuing Coach Education Units upon graduation

Before you apply

• All new Mento coaches are required to participate and graduate from our ICF certified coach training program: Mento Coaching 101
• We hire based on incoming member demand
• Candidates who receive a YES will either be sent an offer to join the next monthly Coaching 101 training or be added to our coach shortlist to join us when the demand is there

About the company

Mento is a coaching platform where coaches form 1:1 partnerships with members to help them thrive in jobs they love.