Forward Deployment Engineer / Support Engineer (Director/Team Lead) Coach

The role

You will provide 1:1 coaching to members through virtual sessions using the Mento Platform and Tools. You will help members identify goals, improve leadership, and communicate more effectively.

What you will do

• Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform & Tools.
• Participating in ongoing training sessions to improve coaching abilities and skills.
• Communicating with members via Mento email or via chat in the Mento App in between sessions.
• Being an integral member of the Mento coaching community by sharing coaching tools and insights.
• Acting with kindness, respect, and empathy as an ambassador of the Mento community.

Required qualifications

• Senior executive responsible for forward deployment or support engineering with 15+ years experience managing teams and coaching individuals.
• Experience leading teams through hypergrowth, rapid organizational change, or the transition from startup to scale.
• Experience building functions from scratch and hiring into ambiguity.
• Ability to influence and build credibility both internally and externally within a customer's organization.
• High emotional IQ.
• Comfortable working in a constantly-changing startup environment.
• Able to dedicate a minimum of 12+ hours per month to coaching at Mento for the next 24+ months.
• Must have the capacity to give a minimum of three to five hours per week towards Mento.
• Must be based in North America or Europe.
• Must participate in and graduate from the ICF-certified coach training program Mento Coaching 101.

Nice to have

• Experience with infrastructure, platform, security, or ML/AI engineering organizations.
• Coaching certifications.
• Prior experience at a U.S. HQ’d technology company or global technology company across multiple offices.

Benefits

• ICF-certified coach training program
• Continuing Coach Education Units upon graduation
• Access to proprietary tools

Before you apply

• All new Mento coaches are required to participate and graduate from our ICF certified coach training program: Mento Coaching 101.
• We hire based on incoming member demand.
• Candidates who receive a YES will either be sent an offer to join the next monthly Coaching 101 training or be added to our coach shortlist.
• You must be able to work with Mento for a minimum of 24 months.

About the company

Mento is a coaching platform where coaches help members identify goals, become better leaders, and feel fulfilled at work. They aim to empower people to thrive in jobs they love.