Program Manager, Quality

The role

You will devise cross-functional quality processes by developing automated technical solutions and managing an operational team of quality control specialists. You will own quality programs for designated accounts and report on quality through performance metrics and KPIs.

What you will do

• Own quality programs for designated accounts or projects in various human data domains
• Own outcomes end to end for quality programs from brainstorming to final delivery
• Develop technical solutions to auto-evaluate quality of datasets and root-cause issues
• Identify opportunities for automation and technical simplification using LLMs, databases, and scripting
• Devise systems to evaluate auditor and human data talent performance
• Report on quality through regular monitoring of performance metrics and KPIs
• Develop, update, and present leadership-facing reports
• Work cross-functionally to execute on delivering SLAs for high-priority projects
• Help hire and maintain a 30+ auditor workforce
• Coach and develop specialists in the auditor pool

Required qualifications

• 3+ years of experience owning high-impact technical and operational outcomes
• Experience being entrepreneurial/scrappy building systems from scratch
• Experience working under pressure in high-urgency environments
• Strong communication skills across leadership, strategic project leads, cross-functional stakeholders, and auditor workforce
• Ability to develop scalable solutions to difficult operational problems
• Robust project management experience
• Ability to manage a distributed team through ruthless prioritization and a high-urgency mindset
• Data-first approach to problem-solving
• Demonstrated qualitative and quantitative analytical ability

Nice to have

• STEM background
• Experience with LLMs, databases, and scripting
• Experience developing and growing a 30+ distributed workforce
• Professional experience at a high-growth startup or fast-paced tech environment

Benefits

• $15K relocation bonus (for moving to the Bay Area)
• $10K housing bonus (if you live within 0.5 miles of our office)
• $1.5K monthly stipend for meals
• Free Equinox membership
• $200 monthly laundry reimbursement
• $200 monthly personal wellness reimbursement
• Health, Dental, Vision insurance

About the company

Mercor builds infrastructure that enables frontier AI labs and enterprises to train, evaluate, and improve AI on real-world professional work. The company is profitable and recently raised a $750 million Series D at a $20 billion valuation.