Client Services Lead, Legal

The role

You will build the Legal Client Function by identifying, engaging, and onboarding legal clients. You will lead client conversations, own contract negotiations, and manage relationships with senior legal stakeholders.

What you will do

• Identify, engage, and onboard legal clients and partners
• Test and iterate on service models for the legal sector
• Create early playbooks for serving legal clients
• Lead client conversations from scoping through renewal and expansion
• Qualify client needs and drive engagements to close
• Structure commercial terms for legal procurement and risk norms
• Own negotiations on pricing, scope, timelines, and obligations
• Act as the primary point of contact for legal-sector clients and senior stakeholders
• Manage complex, multi-party relationships
• Align internal teams around legal client priorities

Required qualifications

• 5+ years in Client Service, Account Management, Business Development, or Commercial roles, serving legal clients
• Proven experience negotiating and closing contracts
• Track record managing high-stakes external stakeholders, including risk, conflicts, and procurement functions
• Direct experience working with data products
• Prior experience working at or directly serving legal organizations, including AmLaw 200 or international law firms, corporate legal departments, legal tech or legal data companies, or alternative leg

Nice to have

• A JD or legal practice experience
• Experience in legal tech, legal AI, e-discovery, or legal research and data platforms
• Exposure to data-driven products, AI, or technical stakeholders
• Background working cross-functionally with legal and finance teams
• Familiarity with legal-industry confidentiality and data requirements (e.g., attorney-client privilege, professional responsibility rules, client outside counsel guidelines, SOC 2)

Benefits

• Bi-annual performance bonus structure
• Generous equity grant vested over 4 years
• Up to $15k Relocation bonus
• $10K housing bonus (if you live within 0.5 miles of our office)
• $1.5K monthly stipend for meals
• Free Equinox membership
• $200 monthly laundry reimbursement
• $200 monthly personal wellness reimbursement
• Health, Dental, Vision insurance

About the company

Mercor builds infrastructure that enables frontier AI labs and enterprises to train, evaluate, and improve AI on real-world professional work. The company is profitable and recently raised a $750 million Series D at a $20 billion valuation.