Chief of Staff, Delivery Operations

The role

The Chief of Staff will work directly with the VP of Delivery Operations to drive strategic initiatives and cross-functional execution. This role involves managing the operating rhythm, solving operational bottlenecks, and handling special projects for the human data delivery organization.

What you will do

• Act as a thought partner to the VP to set priorities and structure decisions
• Drive projects from strategy to execution across Delivery, Recruiting, Ops, Product, and Finance
• Build and maintain the operating rhythm including weekly business reviews, KPI tracking, and OKRs
• Turn ambiguous problems into structured plans to fix operational bottlenecks
• Prepare briefings, decks, and analyses for executive and board-level conversations
• Own special projects such as new program launches, process redesigns, and headcount planning
• Serve as a filter for the VP to triage attention and delegation

Required qualifications

• 2–5 years of experience in a high-ownership operating role such as chief of staff, business or strategy operations, management consulting, investment banking, venture, or a startup operating role
• Prior experience in human data, data annotation, RLHF, or AI training data operations
• Strong analytical skills
• Comfortable building models, structuring ambiguous problems, and drawing conclusions from data
• Excellent written and verbal communication
• Ability to synthesize complex information into clear, concise recommendations
• A bias toward execution
• Comfortable operating in fast-changing, high-growth environments with shifting priorities
• Track record of excellent cross-functional collaboration

About the company

Mercor builds infrastructure that enables frontier AI labs and enterprises to train, evaluate, and improve AI on real-world professional work. The company is profitable and recently raised a $750 million Series D at a $20 billion valuation.