Customer Success Manager

Munich. Posted 10 months ago

The role

You will own the customer journey end-to-end to ensure users get maximum value from Mercura. You will manage customer relationships, lead onboarding, and collaborate with product, sales, and engineering teams to drive product adoption.

What you will do

Act as the main point of contact and trusted partner for enterprise customers
Lead customer onboarding and implementation
Develop deep product and customer expertise
Champion customer needs in the product roadmap
Help customers unlock measurable savings and efficiency gains
Support customers during key negotiations
Drive adoption through training and best practices
Manage accounts for retention, growth, and long-term strategic partnerships
Work with product, sales and engineering teams to shape product development
Build new processes and drive individual projects

Required qualifications

1-3 years of experience in customer success, account management, implementation, or managing client relationships in SaaS, B2B, or consulting
Strong communicator able to engage with C-level stakeholders
Proactive, empathetic and people-oriented team player
Strong problem-solving skills and an analytical mindset
Pragmatic and solution-oriented
Willing to work five days a week from the Munich office
Native in German
Fluent in English

Nice to have

Initial experience with construction, supply chain, and the trades

Benefits

Steepest possible learning curve
Founder-like freedom
Real equity in Mercura
Free team dinners up to 4x/week
UrbanSportsClub membership
Company bike
Team workouts 3x/week
Easy relocation to Munich with an apartment available for around €800/month
Company card and AI or productivity tools

Before you apply

Provide 2–3 references if there is a strong mutual fit

About the company

Mercura (YC W25) helps companies that build the real world move at software speed by automating back-office work. The team of 16 targets $10M by the end of 2026 and is expanding into the US.