Customer Support Specialist (Integrations & Accounting)

The role

You will own the integrations and accounting support queue via phone and email. You will troubleshoot data movement between Miter and partner systems, resolve accounting scenarios, and build troubleshooting playbooks.

What you will do

• Own integrations and accounting support queue across phone and email
• Troubleshoot data movement between Miter and partner systems
• Read sync logs and API errors to identify configuration, data, or product issues
• Untangle construction accounting scenarios like GL mapping and job costing
• Act as a checkpoint before integration cases reach Engineering
• Define proactive support motions and automation for integration issues
• Build troubleshooting guides, saved replies, and knowledge base articles
• Review integration escalations with Tier 1 and run trainings
• Serve as a support contact for integration partners
• Turn customer patterns into bug reports and feature requests

Required qualifications

• 2+ years of hands-on work with accounting or ERP systems
• Real depth in at least one of: Sage Intacct, Sage 100 or 300 CRE, QuickBooks Online or Desktop, NetSuite, Acumatica, Viewpoint Vista or Spectrum, or Foundation
• Working understanding of how payroll hits the books including GL mapping and job costing
• Technical troubleshooting instincts for reading error messages and sync logs
• Ability to work through CSV imports and exports
• Organized queue management and over-communication
• Self-starting mindset
• Clear, warm writing
• Teacher's mindset
• Comfort using AI tools and workflows

Nice to have

• Construction accounting experience such as WIP schedules or certified payroll
• Experience implementing an ERP or payroll integration
• Familiarity with field and operations tools like Procore, BuildOps, ServiceTitan, or HCSS HeavyJob
• Payroll experience or familiarity with benefits and 401(k) data feeds
• A CPA, or certification in an accounting system

Benefits

• Competitive salary, commission, and equity packages
• Comprehensive medical, dental, FSA, and vision plans
• 401(k) Retirement Plan with company-matched contributions
• Flexible PTO
• 16-week paid parental leave
• Annual educational allowance
• Snacks, coffee, lunch, and commuter benefits
• Company-wide and team-specific off-sites per year

Before you apply

• An AI tool may review your application against specific qualifications
• Recruiting team reviews all applications

About the company

Miter is a vertical software company using AI and embedded payments to rebuild core HR, finance, and operations systems for construction contractors.