Account Manager - Georgia/Florida

The role

You will own customer relationships from onboarding to renewals. You will drive revenue growth through expansion opportunities and manage technical onboarding, workflows, and CRM integrations.

What you will do

• Own customer relationships end-to-end including onboarding, adoption, success, and renewals.
• Drive revenue growth by identifying expansion opportunities and managing software subscriptions.
• Lead technical onboarding, configuring workflows, call routing, and CRM integrations.
• Develop deep product knowledge and act as the expert on system behavior and workflows.
• Troubleshoot technical issues across telephony, integrations, and configuration.
• Use dashboards, SQL, and analytics tools to understand customer performance.
• Communicate clearly with technical and non-technical users.
• Support feature launches, pilots, and customer feedback loops.
• Deliver training, documentation, and business reviews.
• Identify risks and proactively resolve friction points.

Required qualifications

• 3–7 years in customer success, solutions engineering, or technical account management.
• Strong technical aptitude in integrations, telephony systems, CRM data, and automation workflows.
• Deep understanding of car dealership operations and workflows.
• Skilled in SQL and analytics tools.
• Excellent communicator with outstanding bedside manner and client-facing confidence.
• Organized, process-driven, and effective in fast-moving startup environments.

Nice to have

• Experience with dealership operations or automotive systems
• Familiarity with conversational AI, LLMs, or automation technologies
• Strong understanding of dealership workflows across sales and service
• Prior experience supporting AI or automation-driven products

Benefits

• Equity participation through stock options
• Fully paid health, vision & dental insurance for employees
• Flexible PTO
• Hybrid schedule (3 days / week in downtown Austin)
• Free lunches
• Parking stipend provided
• Team events

About the company

Mia is the AI communication platform for car dealerships. They answer and act on every inbound call, text and web lead so dealers stop losing service appointments and sales to voicemail.