Software Engineer (AI/ML)

The role

You will work on the real-time voice AI pipeline including speech-to-text, LLM reasoning, and text-to-speech. You will work on latency, model quality, cost, and reliability across the full AI stack.

What you will do

• Build and improve the real-time voice AI pipeline
• Improve model performance in production and run evals
• Improve instrumentation, build dashboards and alerting
• Optimize cost by squeezing more throughput out of open source LLMs
• Work with vendors like Anthropic, Microsoft/Azure OpenAI, Deepgram, and NVIDIA
• Ship AI R&D features into production
• Implement AI guardrails

Required qualifications

• 2 -5 years of experience in software development (including relevant internships)
• Strong engineering fundamentals
• Comfort with observability tooling (OpenTelemetry or similar)
• Scrappy, startup-ready mindset
• Clear communicator

Nice to have

• Experience with real-time audio or voice AI (STT/TTS pipelines, streaming, WebRTC/networking, telephony)
• Hands-on experience building with LLMs in production: prompt design, model evaluation, latency/cost optimization
• Background in speech/audio ML
• Azure cloud experience

Benefits

• Equity participation through stock options
• Fully paid health, vision & dental insurance for employees
• Flexible PTO
• Free lunches
• Parking stipend provided
• Team events

About the company

Mia is the AI communication platform for car dealerships. They answer and act on every inbound call, text and web lead.