Account Manager, Mid-Market

The role

You will own and nurture long-term relationships with mid-market customers. You will drive customer success by identifying opportunities to expand adoption and maximize product value.

What you will do

• Manage a portfolio of mid-market customers
• Act as a trusted advisor to help customers navigate challenges
• Lead renewal conversations and identify risks to ensure retention
• Partner with customers to increase adoption and engagement
• Collaborate with internal teams to capture customer insights and influence product improvements

Required qualifications

• 3+ years of experience in Account Management, Customer Success, or a related customer-facing role
• Experience managing mid-market customers and driving retention, renewals, and engagement
• Strong relationship management skills to engage operational and executive stakeholders
• Ability to explain technical concepts to non-technical audiences
• A proactive, problem-solving mindset

Nice to have

• Experience in financial services, risk management, or B2B compliance
• Bachelors Degree+

About the company

Middesk is building data and intelligence infrastructure to help businesses work together with confidence. The company is used by more than 700 banks and fintechs.