Customer Trust Specialist

The role

You will act as the primary security subject matter expert for customers and prospects. You will build security documentation, manage a Trust Center, and respond to security questionnaires to support the sales pipeline.

What you will do

• Act as the first responder and Security subject matter expert on calls with customers and prospects
• Partner with Sales, Solutions, and Deal Desk teams to handle security requests and neutralize technical objections
• Build and manage customer-facing security documentation
• Manage a public-facing Trust Center and map internal controls to industry frameworks
• Lead responses to customer security questionnaires, RFPs, and vendor risk assessments

Required qualifications

• At least 3 years of relevant experience working in a Product company, enterprise-level startup, or an outsourced security firm, in similiar roles
• A strong foundational technical background especially in Cloud technologies
• Excellent stakeholder management abilities
• Clear and concise communication skills
• Ability to easily explain complex technical concepts and design decisions to diverse audiences
• A highly adaptable collaborator

Nice to have

• Experience working as a Security Analyst
• Proven track record of building and managing compliance programs and certifications
• Previous experience working as a Sales Engineer or Solutions Engineer
• A blended background combining business audit or compliance experience with technical certifications
• Relevant industry security certifications

Benefits

• Generous compensation + stock options
• Work from anywhere: fully remote, in our hubs, or a mix
• Company-issued laptop
• Remote setup stipend
• Co-working budget
• Flexible schedules and location
• Ample paid time off
• Local public holidays
• Enhanced parental leave
• Health & retirement benefits
• Annual learning & development budget
• Annual workaways and regular virtual & in-person socials

Before you apply

• Identity Verification

About the company

Mimica is an AI-powered process intelligence platform that automatically analyzes team work and generates AI agents to execute it. The company is remote-first and globally distributed.