Value Engineer (Post-Sales)

The role

You will serve as a strategic advisor to help customers achieve business outcomes using the Mimica platform. You will provide product support, execute training programs, and translate Mimica outputs into actionable insights.

What you will do

• Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers' desired business outcomes.
• Ensure issue resolution and provide product support.
• Collaborate with Sales, Marketing, Solution Engineering and Partner teams to execute customer account strategies.
• Identify opportunities for upselling, cross-selling, and expansion within existing accounts.
• Act as the voice of the customer internally to influence the product roadmap.
• Build and execute tailored customer success plans.
• Communicate to customers by pinpointing problems, issues, or opportunities.
• Interpret Mimica outputs to provide actionable insights and recommendations.
• Execute training programs, workshops, and onboarding sessions to drive user adoption.

Required qualifications

• Proven background in customer success, value engineering, or management consulting.
• Hands-on experience in process improvement methodologies or tools (Lean, Six Sigma, etc.).
• Strong analytical skills working with large data sets in Excel using pivot tables, lookups, and custom formulas.
• Track record of building trust-based relationships with business and technical audiences.
• Exceptional communication skills.
• Demonstrated ability to prioritize effectively in fast-paced environments.
• Collaborative mindset with a bias toward action.

Nice to have

• Experience in process intelligence, task mining, automation, or GenAI implementation.
• Working knowledge of enterprise systems such as SAP, Oracle, JDE, or Salesforce.
• Track record of delivering value quickly and iteratively in high-growth startup environments.

Benefits

• Generous compensation + stock options
• Work from anywhere: fully remote, in our hubs, or a mix
• Company-issued laptop
• Remote setup stipend
• Co-working budget
• Ample paid time off
• Local public holidays
• Enhanced parental leave
• Health & retirement benefits
• Annual learning & development budget
• Annual workaways
• Regular virtual & in-person socials

Before you apply

• Mimica will only contact candidates from an @mimica.ai email address.

About the company

Mimica is an AI-powered process intelligence platform that automatically analyzes team work and generates AI agents to execute it. The company is remote-first and globally distributed across 16+ countries.