Associate Value Engineer (Post-Sales)

The role

The Associate Value Engineer serves as a strategic advisor to help customers achieve business outcomes using Mimica. You will provide product support, execute customer success plans, and translate Mimica outputs into actionable insights.

What you will do

• Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers' desired business outcomes.
• Ensure issue resolution and provide product support.
• Collaborate with Sales, Marketing, Solution Engineering and Partner teams to execute customer account strategies.
• Identify opportunities for upselling, cross-selling, and expansion within existing accounts.
• Act as the voice of the customer internally to influence the product roadmap.
• Build and execute tailored customer success plans.
• Communicate to customers by pinpointing problems, issues, or opportunities.
• Interpret Mimica outputs to provide actionable insights and recommendations.
• Execute training programs, workshops, and onboarding sessions to drive user adoption.

Required qualifications

• Proven background in customer success, value engineering, or management consulting.
• Hands-on experience in process improvement methodologies or tools (Lean, Six Sigma, etc.).
• Strong analytical skills working with large data sets in Excel using pivot tables, lookups, and custom formulas.
• Track record of building trust-based relationships with business and technical audiences.
• Exceptional communication skills.
• Demonstrated ability to prioritize effectively in fast-paced environments.
• Collaborative mindset with a bias toward action.

Nice to have

• Experience in process intelligence, task mining, automation, or GenAI implementation.
• Working knowledge of enterprise systems such as SAP, Oracle, JDE, or Salesforce.
• Track record of delivering value quickly and iteratively in high-growth startup environments.

Benefits

• Generous compensation + stock options
• Work from anywhere: fully remote, in our hubs, or a mix
• Company-issued laptop
• Remote setup stipend
• Co-working budget
• Ample paid time off
• Local public holidays
• Enhanced parental leave
• Health & retirement benefits
• Annual learning & development budget
• Annual workaways
• Regular virtual & in-person socials

About the company

Mimica is an AI-powered process intelligence platform that automatically analyzes team work and generates AI agents to execute it. The company is remote-first and globally distributed across 16+ countries.