Tech Lead Manager

Normal, IL. Posted 22 days ago

The role

You will lead a team of Forward Deployed and Software Engineers at a customer site. You will own fleet reliability for data collection devices and transition into robot deployment support.

What you will do

Lead and grow the onsite team of Forward Deployed Engineers and SW engineers
Own fleet reliability including uptime, data-capture, and time-to-resolution targets
Set the technical bar onsite for provisioning, diagnostics, and networking
Own the senior technical relationship with the customer
Run the escalation path into HQ engineering
Stay hands-on with coding and reviewing PRs
Lead trialing and testing of images, bug fixes and feature development work

Required qualifications

3+ years managing engineers including hiring, coaching, and growth
Deep hands-on troubleshooting background with embedded devices, single-board computers, cameras, or similar hardware
Comfort with Linux system administration and Bash or Python
Solid networking fundamentals (TCP/IP, subnets, DNS, DHCP, VLANs, firewall rules)
Customer-facing maturity
Self-direction to run a site away from HQ

Nice to have

Experience standing up or scaling a forward deployed, field service, or solutions engineering team
Prior time as a Forward Deployed Engineer or in a similar onsite role
Familiarity with fleet and infrastructure tooling: Docker, Portainer, Ansible, Grafana/Prometheus, remote device management
Background in robotics deployment, computer vision systems, IP cameras, or industrial IoT
Experience running incident response and postmortem practice across a distributed fleet

About the company

Mind Robotics is building Physical AI for real-world industrial deployment, starting with the factory floor.