Account Manager

The role

You will manage a book of customer accounts to drive renewals and expansion. You will work with Customer Success to identify growth opportunities and handle commercial negotiations with engineering and procurement leaders.

What you will do

• Manage a book of accounts typically $50K–$250K ARR
• Build account plans in partnership with a CSM
• Support renewals end to end including forecasting and negotiating terms
• Partner with CSMs to turn customer signals into qualified opportunities
• Run discovery, build business cases, and close expansion deals
• Conduct on-site visits, executive business reviews, and attend industry events
• Build relationships across engineering, developer experience, docs, and procurement
• Keep Salesforce current with opportunities, stages, and contacts
• Forecast renewals and expansion accurately 30, 60, and 90 days out
• Bring customer feedback on pricing and product gaps to Product and leadership

Required qualifications

• 3+ years in a quota-carrying account management role, or an AE role with expansion ownership, at a B2B SaaS company
• Track record of growing mid-market or enterprise accounts ($50K+ ARR)
• Moderate technical understanding of how a team writes, reviews, and publishes docs (Git, Markdown, APIs, CI/CD)
• Strong discovery and negotiation skills
• Experience partnering with Customer Success
• Organized and data-driven with discipline in Salesforce and forecasting
• Willing to travel about one week a month
• Able to work from our San Francisco office when you're not traveling

Nice to have

• Sold developer tools, API platforms, or other products bought by engineering teams
• Experience with usage-based pricing, such as credits or overages
• Used Mintlify or another docs platform
• Familiarity with AI products (AI search, assistants, MCP)
• Early-stage startup experience

Benefits

• Competitive compensation and equity
• 20 days paid time off every year
• 401k with Employer Match
• $250 monthly wellness stipend
• 100% employee coverage for Health, Dental, Vision
• Commute stipend
• Free lunch and dinners
• Annual team offsite

About the company

Mintlify is a docs platform that serves 100 million+ developers every year and powers documentation for 20,000+ companies. The company recently raised a $45 million Series B led by A16Z and Salesforce Ventures.