Certified Nursing Assistant (CNA) - Care Advocate | Patient Navigation

The role

You will serve as a primary point of contact for patients to help them understand and act on care plans. You will assist with scheduling appointments, navigating insurance, and connecting patients to community resources.

What you will do

• Serve as the primary point of contact for patients after their intake visit
• Help patients understand and act on their care plan
• Schedule appointments and find in-network providers
• Resolve navigation friction including portals, referrals, and appointment logistics
• Identify and connect patients to social-needs support like food, housing, and transportation
• Coordinate with clinical team members
• Document every patient interaction and support activity in the platform
• Maintain confidentiality and comply with HIPAA and privacy standards

Required qualifications

• Certified Nursing Assistant (CNA) certification / state registry in good standing; or equivalent hands-on patient-care and patient-navigation experience
• 2+ years of patient- or community-facing support experience
• Working knowledge of the U.S. healthcare system and Medicare
• Comfort working independently, managing a caseload, and maintaining strong documentation
• Reliable computer, internet, and a quiet space for patient calls

Nice to have

• Experience supporting older adults or patients with complex or serious illness
• Familiarity with Medicaid and other public programs
• Bilingual — Spanish, or another language common among Medicare patients

Before you apply

• This is a 1099 independent contractor role
• You are responsible for your own taxes
• This is not a benefitted role

About the company

Mira Mace is a venture-backed company on a mission to help Medicare patients navigate a complicated healthcare system with clarity and confidence. They deliver Medicare-covered Community Health Integration (CHI) and Principal Illness Navigation (PIN) services.