Patient Enrollment Specialist — Medicare (Remote)

The role

You will call new signups to learn about their needs and explain how Medicare covers services. You will book their first doctor visits and document conversations in a platform.

What you will do

• Spend most of the day on the phone with patients
• Book first doctor visits on the call
• Call new signups back quickly
• Listen, confirm Medicare and plan details, and explain services in plain language
• Follow up by phone and text with patients who did not answer or were not ready
• Document every conversation in the platform
• Flag urgent needs to the care team

Required qualifications

• An active LPN/LVN or RN license, or a Community Health Worker (CHW) certification, or 2+ years speaking directly with patients or health-plan members
• Located in the United States
• Working knowledge of Medicare: Original Medicare vs. Medicare Advantage, Part B, supplemental plans
• Comfort with a high volume of phone conversations
• A reliable computer, internet connection, and a quiet, private space for patient calls

Nice to have

• Experience in a healthcare call center, patient access, or enrollment role
• Familiarity with Medicaid and other public programs
• Bilingual: Spanish, or another language common among Medicare patients

About the company

Mira Mace is a venture-backed company on a mission to help Medicare patients navigate a complicated healthcare system with clarity and confidence. They pair people-centered navigation with technology so patients understand their care and get to the resources they need.