Rapid Response Care Advocate (Remote) | 24/7 Urgent Patient Support

The role

You will provide non-clinical navigation support by resolving obstacles like insurance denials, medication costs, and transportation gaps. You will build execution plans for triaged cases and communicate with patients to ensure their needs are met.

What you will do

• Take cases that reach you already triaged
• Read the case and build an execution plan
• Work the plan using resource directories
• Keep ops in the loop regarding progress and blockers
• Call the patient to share progress and ask questions
• Document every interaction and support activity in the platform
• Maintain confidentiality and comply with HIPAA and privacy standards

Required qualifications

• An active LPN/LVN license; or Community Health Worker (CHW) certification; or equivalent community health / patient-navigation experience
• 2+ years of patient- or community-facing support experience
• Working knowledge of the U.S. healthcare system and insurance
• Comfort working independently, managing multiple urgent cases at once, and maintaining strong documentation
• Reliable computer, internet, and a quiet space for patient calls

Nice to have

• Experience supporting older adults or patients with complex or serious illness
• Experience in urgent or high-tempo settings (triage desks, crisis lines, ED or discharge coordination)
• Familiarity with Medicaid and other public programs
• Bilingual — Spanish, or another language common among the patients we serve

Before you apply

• 1099 independent contractor
• You are responsible for your own taxes

About the company

Mira Mace is a venture-backed company on a mission to help people navigate a complicated healthcare system with clarity and confidence. They pair people-centered navigation with technology so patients understand their care and get to the resources they need.