Patient Enrollment Specialist — Medicare (Remote)

The role

You will call new signups to learn about their needs, explain how care and Medicare coverage work, and book their first doctor visit. This is a phone-first role involving high volume patient conversations and documentation.

What you will do

• Call new signups back quickly
• Listen and confirm Medicare and plan details
• Explain services in plain language
• Book the first doctor visit before hanging up
• Follow up by phone and text with patients who did not answer or were not ready
• Document every conversation in the platform
• Flag urgent needs to the care team
• Achieve a daily target of 15 activations

Required qualifications

• An active LPN/LVN or RN license, or a Community Health Worker (CHW) certification, or 2+ years speaking directly with patients or health-plan members
• Located in the United States
• Working knowledge of Medicare: Original Medicare vs. Medicare Advantage, Part B, supplemental plans
• Comfort with a high volume of phone conversations
• A reliable computer, internet connection, and a quiet, private space for patient calls

Nice to have

• Experience in a healthcare call center, patient access, or enrollment role
• Familiarity with Medicaid and other public programs
• Bilingual: Spanish, or another language common among Medicare patients

About the company

Mira Mace is a venture-backed company on a mission to help Medicare patients navigate a complicated healthcare system with clarity and confidence. They pair people-centered navigation with technology so patients understand their care and get to the resources they need.