Patient Visit Specialist — Medicare (Remote) | Bilingual English/Spanish

The role

You will prepare patients for telehealth visits by conducting pre-registration calls and assisting them into video rooms. You will also provide live English and Spanish interpretation during visits.

What you will do

• Conduct short pre-registration calls timed before doctor visits.
• Run pre-registration checklists including identity, location, consents, reason for visit, hospital stays, medications, insurance, address, and primary care doctor.
• Get patients into the video room by sending links and walking them through joining.
• Arrange phone visits when video does not work.
• Interpret visits live between English and Spanish when the patient speaks Spanish.
• Reschedule patients and fill freed slots from the cancellation list.
• Document every conversation in the platform.
• Flag urgent needs to the care team.

Required qualifications

• Fluent English and Spanish
• Full-time availability, Monday–Friday
• An active LPN/LVN license or CHW certification, a medical-interpreter qualification, or 2+ years speaking directly with patients or health-plan members
• Located in the United States
• Working knowledge of Medicare: Original Medicare vs. Medicare Advantage, Part B, supplemental plans
• Comfort with a tight calendar of video calls
• A reliable computer, internet connection, and a quiet, private space for patient calls

Nice to have

• Medical interpreting experience or certification (e.g., CMI, CHI)
• Experience in telehealth, patient access, or a healthcare call center

Before you apply

• Role starts as a 1099 independent contractor
• Option to convert to W-2 after a 3-month probation period

About the company

Mira Mace is a venture-backed company that helps Medicare patients navigate the healthcare system using people-centered navigation and technology.