Registered Nurse (RN) Care Advocate — Patient Navigation

The role

You will serve as a primary point of contact for patients to help them understand and act on care plans. You will provide non-clinical navigation support including scheduling appointments, navigating insurance, and connecting patients to community resources.

What you will do

• Serve as the primary point of contact for patients after their intake visit.
• Help patients understand and act on their care plan.
• Schedule appointments, find in-network providers, and use Medicare benefits.
• Resolve navigation friction including portals, referrals, appointment logistics, forms, and provider communications.
• Identify practical and social-needs support and connect patients to available resources.
• Coordinate with clinical team members while providing non-clinical support only.
• Document every patient interaction and support activity in the platform.
• Maintain confidentiality and comply with HIPAA, privacy, and platform standards.

Required qualifications

• Active, unrestricted RN license in good standing.
• 3+ years of nursing or patient-facing experience (care coordination, case management, member advocacy, health coaching, benefits navigation, or similar).
• Working knowledge of the U.S. healthcare system and Medicare.
• Comfort working independently, managing a caseload, and maintaining strong documentation.
• Reliable computer, internet, and a quiet space for patient calls.

Nice to have

• Experience supporting older adults or patients with complex or serious illness.
• Familiarity with Medicaid and other public programs.
• Bilingual — Spanish, Mandarin, or another language common among Medicare patients.

Before you apply

• This is a 1099 independent contractor role.
• As an independent contractor, you are responsible for your own taxes.
• This is not a benefitted role.

About the company

MiraMace is a venture-backed company on a mission to help Medicare patients navigate a complicated healthcare system with clarity and confidence. They deliver Medicare-covered Community Health Integration (CHI) and Principal Illness Navigation (PIN) services through affiliated provider organizations.