Head of Operations

The role

The Head of Operations owns the systems for patient enrollment, staff hiring and training, clinician credentialing, and revenue generation. You will work with the COO to build company engines and turn people-dependent work into repeatable processes.

What you will do

• Work with the COO to build the company engine for patient enrollment and team growth.
• Work closely with engineering to ensure internal systems meet high standards.
• Work with compliance, credentialing, and enrollment teams to meet CMS requirements.
• Turn people-dependent work into documented, measured, repeatable processes.
• Build the capacity plan for advocates and clinicians ahead of demand.
• Identify and fix weekly bottlenecks.
• Build and lead the operations team as the company scales.

Required qualifications

• Bachelor's or master's degree from a top 15 school.
• Prior experience at McKinsey, BCG or Bain.
• Strategy and operations leadership experience after consulting, with results you can measure.
• A track record of building predictable, measurable systems in a fast-moving, high-ownership environment.

Nice to have

• Healthcare operations experience, especially Medicare, provider operations or revenue cycle.
• Experience at a high-growth startup.
• A wizard at building financial models, and at using Claude Code to build proof-of-concept artifacts that quickly become dashboards or processes.

Benefits

• Benefits

About the company

Mira Mace pairs Medicare beneficiaries with a dedicated healthcare advocate who navigates appointments, insurance, and care coordination. The founding team brings technical experience from Microsoft, Google, Meta and Amazon.