Discharge Coordinator

The role

You will meet patients in a hospital emergency department to explain Mira Mace services and enroll eligible Medicare beneficiaries. You will book their first doctor visit and document enrollments on a tablet.

What you will do

• Work the emergency department floor meeting patients and families
• Onboard eligible patients by confirming Medicare details and getting consent
• Enroll patients on a tablet
• Book each new patient's first visit with a Mira Mace doctor
• Work alongside ED nurses, case managers, and registration staff
• Document every enrollment in the platform
• Flag urgent needs to the care team
• Keep patient information private and follow HIPAA

Required qualifications

• An active CHW certification, LPN/LVN license, or Medical Assistant certification, or 2+ years working directly with patients in a hospital, clinic, or patient access/registration role
• Lives in or near Stockton, CA
• Can be on-site for every shift
• Working knowledge of Medicare: Original Medicare vs. Medicare Advantage, Part B, supplemental plans
• Comfortable starting conversations with strangers in a busy, high-stress setting
• Comfortable using a tablet and new apps

Nice to have

• Bilingual: Spanish, or another language common among Medicare patients in the Central Valley
• Experience in an emergency department, hospital discharge, or patient registration
• Familiarity with Medi-Cal and other public programs

About the company

Mira Mace pairs Medicare beneficiaries with a dedicated healthcare advocate who navigates appointments, insurance, and care coordination. The founding team brings technical experience from Microsoft, Google, Meta and Amazon.