Customer Success Specialist (CHW/LPN)

The role

You will answer calls from new patients and conduct outreach to explain services and Medicare coverage. You will book doctor visits and document conversations in a platform.

What you will do

• Answer calls from patients who just signed up, and call new signups back quickly
• Listen to patients to learn about their health, goals, and obstacles
• Explain Mira Mace services and Medicare coverage in plain language
• Confirm Medicare coverage, plan details, and contact information
• Book the patient's first doctor's visit on the call
• Follow up with patients via phone and text
• Document every conversation in the platform
• Maintain confidentiality and comply with HIPAA and privacy standards

Required qualifications

• Located in the United States
• An active LPN/LVN license, or Community Health Worker (CHW) certification
• 2+ years of patient-facing experience talking with Medicare patients
• Deep working knowledge of Medicare and the U.S. healthcare system
• Comfort with a high volume of phone conversations every day
• Reliable computer, internet, and a quiet space for patient calls

Nice to have

• Experience in a healthcare call center, patient access, or enrollment role
• Familiarity with Medicaid and other public programs
• Bilingual — Spanish, or another language common among Medicare patients

Before you apply

• Located in the United States — required, as this role is patient-facing

About the company

Mira Mace is a venture-backed company on a mission to help Medicare patients navigate a complicated healthcare system with clarity and confidence. They pair people-centered navigation with technology so patients understand their care and get to the resources they need.