AI Strategist Lead

In person in New York City. Posted 6 months ago

The role

You will manage onboarding, adoption, retention, and expansion for a book of accounts. You will provide technical solutions for complex customers and teach them how to use the agent-first platform.

What you will do

Manage onboarding, adoption, retention, and expansion across managed accounts.
Act as the technical backstop for complex customers and set support standards.
Become an expert on how each customer's business works and where Mutiny fits.
Teach customers how to use the agent-first platform to create assets.
Run business reviews that drive action.
Build the case for renewals and expansion.
Document successful onboarding flows, EBRs, and new plays for the shared playbook.
Help hire, coach, and set the bar for future AI Strategists.

Required qualifications

Worked in or alongside a technical support function.
Enjoy solving hard problems for complex customers.
Empathetic, direct, and provides context and clear asks.
Crisp follow-up emails and ability to explain complex concepts in simple terms.
Scrappy and resourceful.
Renewal mindset focused on adoption and health.
Ready to lead and raise the bar for others.

About the company

Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. The product is used by 3,000 orgs and is backed by Sequoia, YC, and Insight.