Mudflap
Risk Operations Analyst
Palo Alto, CA, Remote. Posted 8 days ago
The role
You will own the Risk Ops queue by investigating identity-verification, account-block, and fraud-escalation cases. You will use transaction data and identity signals to make decisions and document evidence.
What you will do
- Claim, investigate, and resolve identity-verification, account-block, and fraud-escalation cases
- Get to new cases quickly and end each shift with a clear queue and handoff notes
- Investigate using transaction data, identity and device signals, and case-management tools
- Document evidence and reasoning for decisions
- Make calibrated calls within policy and escalate those outside it
- Partner with Customer Success on escalations and handoffs
- Spot emerging fraud patterns and recommend improvements to controls
- Contribute to SOPs, macros, and quality reviews
Required qualifications
- 1–3 years in queue-based, judgment-heavy work such as fraud or risk operations, trust and safety, KYC/identity verification, payments support, or escalated customer support
- Comfortable owning a fast-moving queue
- Sound judgment under ambiguity
- Clear, concise writing
- Comfortable working with data in ticketing systems and spreadsheets
- Available to work Sunday through Thursday, 12:00–8:00 PM Pacific Time
- Bachelor’s degree in Business Administration, Finance, Economics, Accounting, Statistics, or a related field
Nice to have
- SQL or BI tools
- Experience in payments, financial services, fuel, or trucking
Benefits
- Commuter benefits
- Lunches and snacks
- Competitive salary and equity
- Multiple health benefit options
- Responsible Time Off
- 401(k) matching
- Opportunities and support for major career growth
- Annual company offsite event (Mudfest!)
About the company
Mudflap is a fintech platform that helps underserved small businesses save on fuel. It is a profitable platform that processes billions in annual payment volume.