Customer Support Specialist - Bilingual

The role

You will provide customer support to truckers by communicating in English and Spanish. You will troubleshoot problems in a high-volume environment using tools like Zendesk and Slack.

What you will do

• Communicate clearly and confidently in both English and Spanish
• Troubleshoot effectively and provide real-time problem solving
• Manage high call volumes while staying organized and efficient
• Deliver personal and thoughtful customer experiences
• Use tools like Zendesk, Slack, and internal systems

Required qualifications

• 2+ years of experience in a remote customer support role
• Fluency in both English and Spanish
• Proficient with support tools like Zendesk or similar ticketing systems
• Excellent communication skills, both verbal and written
• Ability to thrive in a fast-paced environment

Nice to have

• Experience in fintech or tech startup environments

Benefits

• Competitive pay
• Equity
• Multiple health benefit options
• Paid Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)
• Commuter benefits
• Lunches and snacks
• Equipment provided

Before you apply

• If selected, you will receive an email invite to complete a short take-home assessment through TestGorilla

About the company

Mudflap is a fintech platform that offers fleet fuel management solutions to modernize the trucking industry. The company aims to support independent truckers and small businesses.