Customer Support Specialist - English (Evening)

The role

You will provide customer support to truckers. You will use tools like Zendesk and Slack to solve problems in a high-volume environment.

What you will do

• Communicate clearly and confidently with a warm, professional tone
• Troubleshoot effectively and provide real-time problem solving
• Manage high call volumes while staying organized and efficient
• Deliver personal and thoughtful customer experiences
• Respond to customer signals with emotional intelligence
• Use tools like Zendesk, Slack, and internal systems

Required qualifications

• 2+ years of experience in a remote customer support role
• Proficient with support tools like Zendesk or similar ticketing systems
• Customer-first mindset
• Excellent communication skills, both verbal and written
• Ability to thrive in a fast-paced environment
• Strong multitasker with a high sense of urgency
• Hands-on, team-oriented approach

Nice to have

• Experience in fintech or tech startup environments

Benefits

• Commuter benefits
• Lunches and snacks
• Competitive pay
• Equity
• Multiple health benefit options
• Paid Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)
• Equipment provided

Before you apply

• If selected, you will receive an email invite to complete a short take-home assessment through TestGorilla

About the company

Mudflap is a fintech platform that offers fleet fuel management solutions to modernize the trucking industry. The company is backed by venture investors and aims to support independent truckers and small fleets.