Senior Customer Onboarding Specialist

The role

You will own the first eight weeks of the customer journey for outbound-sourced fleet customers. You will guide them through card activation and adoption to ensure they start fueling quickly.

What you will do

• Guide outbound-sourced fleet customers from Sales handoff through card activation and first eight weeks of adoption
• Identify and remove roadblocks to drive fast activation
• Work with fleet owners and managers to understand operations and educate them on Mudflap
• Monitor customer activity and fuel usage to increase adoption
• Partner with Sales to ensure smooth transition from prospect to active customer
• Use AI tools in daily workflow
• Manage multiple accounts with precision
• Identify opportunities to improve onboarding processes and build repeatable workflows

Required qualifications

• Bachelor’s degree
• 2+ years experience owning customer onboarding, activation, or account management
• Ability to manage a portfolio of 50–80+ accounts simultaneously
• Experience driving customers through fast onboarding cycles
• Understand customer activation, product usage, and retention
• Skilled at conducting discovery, understanding customer operations, overcoming objections, and building trusted relationships
• Comfortable using CRM tools, customer activity data, and performance metrics

Nice to have

• Experience in consumption-based or usage-driven business models

Benefits

• Commuter benefits
• Lunches and snacks
• Competitive salary and equity
• Multiple health benefit options
• Responsible Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)

About the company

Mudflap is a fintech platform that offers fleet fuel management solutions to modernize the trucking industry. The company helps underserved small businesses save on fuel.